At Gateway of Madura, customer satisfaction is our highest priority. We strive to deliver high-quality natural food products and provide the best shopping experience for our customers.
We understand that natural and organic food purchases are personal decisions. Therefore, we will gladly issue a full refund for any full-priced unopened product returned within 3 days from the date of purchase.
To initiate a refund request, customers must contact our support team and return the product to our address. Return shipping costs will be borne by the customer and charged at actual rates.
Due to the nature of natural food products and the absence of preservatives, opened products cannot be repackaged or resold. To ensure safety and hygiene for all customers, we do not accept returns on opened merchandise.
If you are unsure about a product’s suitability, we recommend contacting our team before making a purchase.
Please note the following conditions:
· Exchanges or refunds cannot be offered on sale items.
· Opened or used products are not eligible for return or refund.
· Gateway of Madura is not responsible for damage after delivery.
· All claims for shortages or damaged items must be reported on the same day of delivery.
Once the returned product is received and verified, the refund process will be initiated. Please allow 1–2 weeks from the date we receive your returned package for the refund to be processed.
Customers will be notified once the refund process is successfully completed.
